IN NO EVENT SHALL CAKES BY SAM, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF CAKES BY SAM, INC. HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING TO ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

There will be an additional charge of $15.00 US manually applied to every order which is to be shipped outside the United States. Once your package leaves the United States Cakes by Sam, Inc. is no longer responsible for the contents of your package. Cakes by Sam is not responsible for any import fees that may be charged by International Customs or any other currier. 

ONCE AN ORDER HAS BEEN PLACED AND RECEIVED BY CAKES BY SAM, INC., IF IT IS CANCELLED FOR ANY REASON, A $10.00 SERVICE CHARGE WILL BE CHARGED.

At Cakes by Sam, Inc., we want you to be completely satisfied with your purchase. That is why we personally inspect every items quality before it is shipped. If you receive a product that is damaged we will gladly replace it for you, provided the following conditions are met: 

• The product has not been used. An exchange or refund will not be given for products that have been used or products that have been damaged as the result of customer misuse or neglect.
• The product is returned in its original packaging and the product's packaging has not been damaged.
• You contact Cakes by Sam, Inc. and request an RMA number within 2 business days (Mon-Fri.) of receiving your order and clearly mark the number on the outside of the shipping carton. No RMA numbers will be issued after this 2 day period. Return packages without a clearly marked RMA number will not be accepted and will be returned at the shippers expense. 
• The product is returned to Cakes by Sam, Inc. within 7 days of receiving an RMA number. Absolutely no return packages will be accepted after this time period. Please return all products via UPS or USPS insured Parcel Post. These shipping methods allow for tracking and compensation if package is lost or damaged. Cakes by Sam, Inc. will not assume responsibility for lost or damaged packages if other shipping methods are used. E-mail Cakes by Sam, Inc. the package tracking number.
  You will be responsible for the cost of returning any package to us.  
• You enclose the original sales receipt inside the return package. (Photo Copies Accepted.)
• In the event of a refund, Cakes by Sam, Inc. will issue a check to the customer within 25 days from the receipt of the returned items.
• All return packages will be subject to a 25% (twenty-five percent) restocking fee.

When your shipment is received from Cakes by Sam, Inc. count all the cartons and verify the count  with the number of items listed. Any discrepancies must be noted with the freight carrier. Claims for shorted merchandise, inside a carton, must be reported to Cakes by Sam, Inc. within two (2) days of receipt of the merchandise. No claims are allowable after the two (2) day period. 

Cakes by Sam, Inc. will not issue RMA numbers on any item that you ordered in error or that you do not like upon receipt. 

Cakes by Sam, Inc. reserves the right to refuse the return of any item.