Returns Terms and Conditions

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE.

Notice:
By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Cakes by Sam reserves the right, at any time, to modify, alter, or update these Terms and Conditions, and by using CakesbySam.com you agree to be bound by such modifications, alterations, or updates.

 

 
Our Return Policy

At Cakes by Sam, we want you to be completely satisfied with your purchase. That is why we personally inspect every items quality before it is shipped. If you receive a product that is damaged we will gladly replace it for you, provided the following conditions are met: 

  • The product has not been used. An exchange or refund will not be given for products that have been used or products that have been damaged as the result of customer misuse or neglect.
  • The product is returned in its original packaging and the product's packaging has not been damaged.
  • You contact Cakes by Sam and request an RMA number within 2 business days (Mon-Fri.) of receiving your order and clearly mark the number on the outside of the shipping carton. No RMA numbers will be issued after this 2 day period. Return packages without a clearly marked RMA number will not be accepted and will be returned at the shippers expense. 
  • The product is returned to Cakes by Sam within 7 days of receiving an RMA number. Absolutely no return packages will be accepted after this time period. Please return all products via UPS or USPS insured Parcel Post. These shipping methods allow for tracking and compensation if package is lost or damaged. Cakes by Sam will not assume responsibility for lost or damaged packages if other shipping methods are used. E-mail Cakes by Sam the package tracking number.
    You will be responsible for the cost of returning any package to us.  
  • You enclose the original sales receipt inside the return package. (Photo Copies Accepted.)
  • In the event of a refund, Cakes by Sam will issue a check to the customer within 25 days from the receipt of the returned items.
  • All return packages will be subject to a 20% (twenty percent) restocking fee.

 

 

Damaged or Defective Products: 
To insure the highest possible quality, we fully inspect each product before it ships. If any product is found to be defective, or has been damaged in shipping, we will gladly replace the defective or damaged product for you, provided the conditions listed in our return policy are met.

When your shipment is received from Cakes by Sam, count all the cartons and verify the count  with the number of items listed. Any discrepancies must be noted with the freight carrier. Claims for shorted merchandise, inside a carton, must be reported to Cakes by Sam within two (2) days of receipt of the merchandise. No claims are allowable after the two (2) day period. 

Cakes by Sam will not issue RMA numbers on any item that you ordered in error or that you do not like upon receipt. 

 

Items not Eligible for Return:
NO RETURNS ARE ALLOWED ON ANY GUM PASTE, EDIBLE PRODUCTS, BOOKS,  ROLLING PINS, FONDANT MATS OR LACE MOLDS.

Cakes by Sam reserves the right to refuse the return of any item.

 

RMA REQUEST:
In order to return, or replace any item purchased from Cakes by Sam, you must request a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, you must clearly mark the RMA number on the shipping box containing the product you wish to return. Please be aware that no return will be accepted without a clearly marked RMA number. Please be sure to read and carefully follow our return policy.

If your return claim meets the above requirements,

Call: 800-399-6042 Ext. 3 to request your RMA number.

 

PLEASE NOTE - CAKES BY SAM NOW BACK CHARGES FOR FEES INCURRED FROM FREIGHT CARRIERS FOR INCORRECT/INCOMPLETE SHIPPING ADDRESS INFORMATION. PLEASE CHECK YOUR ORDERS CAREFULLY.